WeChat: Message Won’t Send? Let Us Help!

September 10, 2022

Are you experiencing issues sending messages on WeChat? Learn how to troubleshoot this below.

If you are wondering what this media platform is used for, WeChat is an instant messaging app developed in China. It is a micro-messaging platform that allows users to access social media, make mobile payments, and more.

In the year 2018, it became one of the largest mobile messaging apps, harboring a shocking surplus of 1 billion active users that can communicate and have access to each other. WeChat is also called China’s “app for everything” as it offers users a multitude of functions to benefit from. For example, some functions are video chat, voice calls, and text chat.

Why Is Wechat Notifying ‘Message Won’t Send’

Unfortunately, users face frustrations with the platform as they are being notified that their messages are not going through to other users. They begin to wonder, “Why is it that WeChat is not working?” or, “Why am I not receiving WeChat messages?”

This notification can appear as a red exclamation mark (!) under the unsent message, or an alert stating, “Message Won’t Send.” As a result, the WeChat message won’t open, and the communication between both users is lost. Sending more messages often does not simply solve this error and can tend to cause more problems.

If you find yourself facing this technological error, check out the section below on some troubleshooting tips to fix this.

How Can I Fix Not Being Able to Receive WeChat Messages?

Here are some troubleshooting tips that can help with the WeChat error of messages not being sent or delivered to the recipient:

1. Check your Connection

The first step that we recommend is to check your internet connection. The poor internet connection can cause the messages not to be sent properly and will not be received by others.

If you have a poor connection, try reconnecting to Wi-Fi or reconnecting to your cellular connection. This often needs to happen for the app to function correctly and fix the WeChat “Message Won’t Send” error.

2. Close the App or Browser

Another recommendation is to close the app completely or exit out of the browser page or recent history and try to send the message again. The platform often needs to be reloaded to refresh the connection and loading data.

3. Toggle Airplane Mode if you are on a Mobile Device

Access the control center. This can be down from the dropdown menu on your cellular device, which can be accessed from your home menu or through settings. Click the airplane mode function.

This will help refresh connectivity as your connections will disconnect and reconnect as you turn them off, then back on again. Try this a few times; make sure to wait between toggling, then try to resend the message.

4. Restart your Phone or Computer

Another option is to restart your cellular device or computer. This will refresh all the connections and reset any malfunctions that could have occurred. \

5. Log Out

Log completely out of the app or browser, wait a few minutes, then log back in. This can help to refresh the platform.

6. Reinstall the App if, on Mobile

If you have taken the steps above and still find that your messages aren’t going through, you can delete the app entirely from your device. You can redownload the app, log back in, ensure your connection is good, and try to resend the message.

What Else Can I Do if This Didn’t Work?

Check out these additional troubleshooting tips if you have followed the above information and still receive the “Message Won’t Send” notification on the WeChat platform:

Update the App or Browser

Updating the app from the app store, or updating the web browser you are accessing the platform on, can help fix bugs and glitches. This action is an extra troubleshooting step to ensure your messages go through.

Update the Software

Updating the software of your device can help fix bugs and glitches that are occurring. Take this step as an extra troubleshooting step to ensure your messages go through.

Reach out to WeChat Support

You can also reach out to WeChat’s support team for extra help. If none of these tips solved the issue, something else might happen with your account or connection to the platform. WeChat can provide assistance with any problems you may have. Click here to contact WeChat for help.

Change your phone number on the account

Changing the phone number listed on the account updates the user information. Suppose you would like to use a brand new phone number that is separate from your personal and pre-registered number.

In that case, you can enter a temporary number. This will allow you to register for an unlimited number of accounts with a pay-as-you-go feature, and the number can easily be changed as needed.

Register for a new account

Registering for a new account with WeChat is another option. A new account will allow the user to try to send messages and see if they go through without any issues. Though it will not have the same information and friends as your current account, you can troubleshoot and see if the same problems occur with the existing account.

From there, if you find that there are no issues, at least you can have access to an active account until you find out what is going on with your first account. You can also message your friends and update them on what is going on with your account.

You can use a temporary phone number to register for your WeChat account. Tardigrada.io offers pay-as-you-go numbers that can be used for SMS verification. Using a rented phone number is a great alternative to using your own personal contact number online.

These temporary phone numbers have a fixed location, allowing you to not rely on your sim card to register for online accounts. You can learn more here about the benefits of renting a phone number for personal or business uses and log on to your favorite sites today.