Uber Phone Verification Not Working - Issues and Fixes

June 24, 2023

If you’re an Uber user trying to verify your phone number and running into issues, this blog post is for you. In this guide, we’ll explore why Uber phone verification may not be working and provide helpful solutions to get the process back on track. Whether it’s a technical glitch or human error, our expert advice will enable you to resolve the issue swiftly and efficiently.

Why Uber Phone Verification is Not Working

If you are having trouble verifying your phone number on the Uber app, there could be a few reasons why. Firstly, make sure that the phone number you have entered is correct and is capable of receiving text messages or calls for verification purposes. Double-check that your phone’s network connection is stable and strong enough to receive SMS messages or calls.

Another reason why Uber Phone Verification may not be working could be due to opting out of promotional SMS messages from Uber. If this is the case, it can prevent you from receiving verification codes required for logging into your account on other devices or when signing up for a new account.

If none of these reasons apply, then it might be helpful to contact Uber customer support directly through their help center in order to get more assistance with troubleshooting any issues with verifying your phone number on their app.

Possible Reasons for Uber Phone Verification Not Working

When Uber phone verification is not working, it could be due to various reasons. One possible cause is an incorrect phone number provided during the registration process. This can prevent users from receiving a verification code via SMS message and completing the verification process.

An incorrect phone number during registration can prevent Uber users from receiving a verification code.

Another reason for Uber phone verification not working could be technical errors in either the app or server that are preventing successful verifications. In these cases, it may help to log out of the app and then try again after waiting for a few minutes.

Poor network connectivity can also impact Uber’s ability to send an SMS message with a valid verification code. Users experiencing this issue should make sure they have good signal strength and consider opting for another mode of communication such as email instead of text messages during their next attempt at verifying their account.

Impact of Uber Phone Verification Not Working

Inability to use the platform effectively, frustration and inconvenience for users, and loss of potential business opportunities for drivers are just some of the impacts of Uber phone verification not working. This issue can arise due to a variety of reasons such as incorrect phone numbers or issues with SMS delivery. Without being able to verify their number on the app, users are unable to access all features available while drivers may lose out on potential customers.


  • Inability to log in or sign up

  • Unable to request rides

  • Loss of trust in Uber’s security measures

  • Drivers losing out on potential customers

To overcome this issue, it is important for both users and drivers alike to ensure that they have provided accurate phone numbers during registration. If issues still persist with verifying your phone number through SMS messages, using alternative methods like voice calls or selecting different options like “resend code” can be helpful. Seeking help from Uber support can also provide further assistance in resolving any problems faced during verification.

How to Fix Uber Phone Verification Not Working

Restarting the Uber app is a simple yet effective solution to fix phone verification issues. Close the app completely and then reopen it to start over. This can help refresh any glitches that may be causing problems with the verification process.

If restarting the app doesn’t work, check your network connection and make sure you have a stable internet connection. Poor connectivity or network disruptions could cause delays in receiving verification codes.

Updating your Uber app to its latest version can also solve phone verification not working issues by addressing any bugs or errors in previous versions. Make sure you regularly update all apps on your device for optimal performance.

Contacting Uber support should be considered if none of these solutions work. Their customer service team will provide further assistance to resolve any persistent issues with phone verifications not working.

Restart the Uber App

Force close the app, clear cache and data, or reinstall the Uber app if you’re experiencing phone verification problems. These tricks are easy to perform and often resolve issues with the app.

To force close the Uber app on your device, go to Settings > Apps > Uber > Force Stop. Clearing cache and data involves navigating to Storage in App settings and selecting Clear Cache/Clear Data.

If neither of these methods works, try uninstalling and then reinstalling the Uber app from your device’s respective application store. This will typically provide a clean slate for any software-related issue encountered during installation or use of an older version.

By restarting your Uber experience through one of these methods, you can return to requesting rides without interruption caused by phone verification errors.

Check Network Connection

If you’re having trouble with Uber’s phone verification process, start by checking your network connection. Turning airplane mode on and off can help kickstart the connection. Additionally, switching between Wi-Fi and mobile data (or vice versa) may also solve the issue.

If all else fails, resetting your network settings can be a last resort option to try. Keep in mind that this will erase all saved Wi-Fi passwords and Bluetooth connections, so make sure you have those handy before proceeding with a reset. By following these simple steps to check your network connection, you’ll be one step closer to resolving any issues with Uber’s phone verification process.

Update Uber App

Check for available updates in your app store or play store to ensure you have the latest version of the Uber app installed. If there is an update available, install it immediately to fix any issues with phone verification.

If updating the app doesn’t work, try uninstalling and reinstalling it. This can help resolve any lingering technical problems that may be affecting phone verification.

Finally, enable auto-updates for future Uber app updates to avoid similar issues in the future. By keeping your Uber app up-to-date automatically, you can guarantee a better overall experience when using their services.

  • Check for available updates in your app store/play store.

  • Uninstall/reinstall updated version of the app.

  • Enable auto-update feature for future updates.

Contact Uber Support

Report any issues you may be facing with Uber’s service through the in-app help center option. This is a simple way to provide feedback or report any problems that you are experiencing while using the app. For verification issues, use email support to get assistance from Uber’s team. They can offer guidance on what steps need to be taken next and how best to resolve your issue.

If you require immediate assistance, consider calling customer service directly. There’s no need for waiting around when there are pressing concerns that need addressing quickly. Whatever method of communication you choose, rest assured knowing that Uber Support will work hard to ensure your issue is resolved as soon as possible so you can continue enjoying their services hassle-free!

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