MetaMask Not Working: How to Fix

November 19, 2022

Is your Metamask account having issues? Read this article for answers.

MetaMask is a wallet for crypto-currency that is safe to use and based online. It is also a gateway for blockchain technology and apps. This service allows users to explore these items and also provides access to many more crypto features, such as NFTs. With this wallet, users can manage their crypto portfolios.

MetaMask Not Working (non-infographic)

It also has the option to be added as an extension to your browser and can be accessed through their app. Users have reported encountering issues with this system and often time needs solutions that the service does not directly provide.

If you are having issues with Metamask, such as the app not working or the software not working on your computer or mobile device, such as Android, read this article for troubleshooting options.

Reasons for MetaMask Not Working

See the reasons below for more information on why MetaMask is not working.

Your browser may not be supported

MetaMask only supports browsers such as Brave, Chrome, Firefox, Edge, and Opera. If you are attempting to access the site with a browser that is not supported, you will be unable to access it through your current browser.

If your browser is not on the list of supported browsers, you will need to switch your current browser to one of the browsers that are listed above.

Issues with the server

If the MetaMask server is down, you may encounter an error message when trying to access the site. When accessing, if the page is not loading, the app screen is black, or the site is kicking you off, the MetaMask server may be unavailable. If this is the case, you will have to try to access the site at another time.

Check your connection

A poor internet connection will not allow you to access the site and all its functions. Check your signal strength from your Wi-Fi or cellular connection and ensure that it is at an optimal level. If you have a weak connection, reconnect your device to the internet to try to establish a stronger connection.

Often time simply disconnecting and reconnecting can refresh the connection. You can also toggle Airplane Mode or reset your network connection to refresh your signal.

Troubleshooting Options to Solve the Metamask Issue

Switch the MetaMask network

To switch the MetaMask network, you will need to open the site on a browser. Then, click on the Ethereum Mainnet button, located next to your profile icon in the top right corner of your screen. From the drop-down menu, select a different network than the one you are currently on.

This will establish a new connection to the network that MetaMask is connected to and may solve the issue.

Try the Opera Browser

Opera is a browser that is supported by MetaMask. This browser has functions built in that are optimal for the MetaMask platform. You can click here to download the browser. Once you install it, be sure to switch the MetaMask network to this browser once accessing the site within the Opera browser.

Update the MetaMask extension

To update the MetaMask extension, you will need to get on the MetaMask site from a browser. On the MetaMask site, you will see the option to download the extension. Click on the button that says download now. Continue by selecting the install MetaMask for Chrome button. You will be redirected to the Chrome web store.

You will need to check the MetaMask extension version number and make sure it is the same version that is installed on your browser. You can find this version number under the additional information section of the MetaMask extension.

Other Options to Solve This Issue

See the options below to solve the MetaMask issue and get back into your account in no time.

Clear the cache

To clear the cache of your browser, open your browser on a fresh web page. Click on the icon of three dots in the top right corner of your browser, and from the drop-down menu, select settings. Then, select the privacy and security tab. You will now select the clear browsing data tab.

You can also take an extra step and clear the cookies and other site data of your browser. Make sure you clear all the data in these two tabs. Clearing data will delete any stored functions located on your browser and will optimize the functionality as it will be fresh and have no previously stored bugs or glitches.

Restart your device or delete the app.

Closing out all the tabs or open apps on your device will help your device not be running any open functions. Next, restart your device. Wait a few seconds. Now you can turn it back on and attempt to try the site again. If you are accessing MetaMask from the app, you can delete the app and download it again to troubleshoot this issue further.

Get help from the MetaMask support team

If our tips did not solve the issue of MetaMask not working, it might be time to reach out for more help. Click here to get in touch with MetaMask’s support team. Their help center may provide more answers on what is occurring with the site, as well as if the issue is with your account.

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